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Request Service

To obtain warranty service on your product, please complete the form below. To verify your warranty, you will be requested to provide a copy of your dated sales receipt or invoice. Please email the receipt as an attachment in the form. Please include your name and phone number where you can be reached. Credit card statements will not be accepted as proof of purchase as they do not specify the model number or price of the product that was purchased. Note: Our limited warranty does not cover products purchased secondhand from unauthorized resellers or private parties. If you need additional assistance, please contact our Customer Service Department at the service form.

Certificate of Warranty

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MC Latam guarantees that this product will be free from defects in material or workmanship for a period of ONE (1) year from the date of purchase.

The authorized Magic Chef dealer has the authority to exchange a defective product during the warranty period.
This warranty is valid for the original retail purchaser and will start from the day of purchase. It is not transferable.
MC Latam is exempt from making this guarantee effective only in the following cases:

Applicable for Central America, South America and the Caribbean:
a. When the product has been used under conditions other than normal.
b. When the product has not been operated in accordance with the accompanying User Manual.
c. When the product has been altered or repaired by persons not authorized by the respective responsible importer or marketer.
d. Use in wrong voltage or current, or power failure.
e. Normal wear and tear of parts and pieces due to use.
F. Damage caused by transport or manipulation of the appliance.
g. Industrial or commercial use of the device.
h. Damage caused by natural disasters, fire, insects or animals inside the item.
i. Damages caused by: liquid spillage, contact with water or rain, excessive humidity or abundant perspiration, accidents or negligence such as bumps or falls on hard surfaces, use not considered normal, contact with salt, sand, dust or the like, and contact with excessive heat sources.

Conditions to make the manufacturing warranty effective:
1. If your unit presents any damage, it must be presented immediately at the point of sale where you purchased the item during the established public service hours.
2. To make the guarantee effective, you must submit:
a. Product
b. The purchase invoice
c. The guarantee certificate, duly completed, including the serial number, stamped and dated by the establishment that sold it.

ATTENTION: For the attention of any claim, it is essential to present the corresponding invoice and guarantee.

Personal Information Service Form

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